‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.
Why is that?
It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.
Whatever your occupation, it pays to be productive.
The best way to achieve this is to become an expert in time management.
In this post, we share seven habits that can help transform even the most devoted procrastinator into a reliable workhorse.
Workplace stress is the inevitable outcome of having to get a lot done within a limited time-frame, while being accountable for your performance. Up to a point, this keeps people motivated.
However, if stress levels are too high, it ultimately detracts from performance.
At the risk of stating the obvious, it has been a stressful time.
Not only are we living through a once in a century pandemic. To make matters worse, the measures we have taken as a result have destroyed the economy. Not to mention our social lives.
If you are feeling a little stressed, well, that is normal.
The corona-virus pandemic has caused a major economic crisis.
Like most countries, Australia opted for an unprecedented public health intervention to protect people from the pathogen. So far, it is working. Compared with other parts of the world, the rate of transmission and number of deaths remains low.
The corona-virus outbreak has taken a sledgehammer to the Australian jobs market.
While unemployment increased only slightly in March, it looks likely that many more Australians will lose their jobs in coming months. The government’s own Treasury figures are forecasting an unemployment rate of 10% by the middle of the year.
Effective recruiting is essential to the success of any business.
The right team can make a good business great and a great business exceptional. On the flip side, unpleasant or dissatisfied staff and a toxic workplace culture can derail even the best businesses.
You are, to a large extent, the sum of your habits.
A habit can be defined as something you have become so accustomed to doing that you now do it almost without thinking. Research suggests that as much as 40% of our behaviours every day are habitual.
It’s impossible to overstate the importance of a good night’s sleep. In his 2019 bestseller Why We Sleep: Unlocking the Power of Sleep and Dreams, Matthew Walker writes that sleep “enriches our ability to learn, memorize, and make logical decisions [and also] recalibrates our emotions, restocks our immune system, fine-tunes our metabolism, and regulates our appetite.
It seems that every month brings a new suite of stories concerning data breaches and hacking attempts at besieged organisations across the world. In May 2019, hackers targeted the US Customers and Border Protection Agency, stealing photos of travellers and license plates related to about 100,000 people.
