‘What is ‘customer experience’ (CX) and how can it help your business?’

‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.

Why is that?

It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.

Seven Essential Recruiting Strategies

Effective recruiting is essential to the success of any business.

The right team can make a good business great and a great business exceptional. On the flip side, unpleasant or dissatisfied staff and a toxic workplace culture can derail even the best businesses.

Six Ways To Improve Cyber Security For Your Business 

It seems that every month brings a new suite of stories concerning data breaches and hacking attempts at besieged organisations across the world. In May 2019, hackers targeted the US Customers and Border Protection Agency, stealing photos of travellers and license plates related to about 100,000 people.

Some Tips for Working Safely at Heights

Working at heights poses numerous dangers, and is responsible for many serious and fatal injuries every year. In WA, many workers are exposed to heights every day, whether working from ladders, scaffolds and platforms, on roofs, over tanks and pits, or on vehicles or trailers.

Five Tips for Creating a Stress-Free Workplace

The perils of workplace stress
Some degree of stress is natural and even beneficial: it keeps us on task, helps us determine what our priorities are, and contributes to a healthy sense of motivation. However, it’s all too easy for stress to get out of hand.

How To Make Difficult Decisions: Five Tips From The Experts

Should you take the job, or should you wait and see if something better comes along? Should you move house now, or maybe next year, when it could be more affordable? Should you spend your holidays in England, Australia, or Japan? Life is full of such conundrums, each of them requiring us to make decisions that will affect the things that are most important to us: our careers, our relationships, our finances, our creative pursuits, and more.

6 Things Employers Do Best to Arrest Attrition

One of the biggest concerns employers face, irrespective of the work sector, is the growing employee attrition rate. A recent survey indicated that 67% of employers saw an increase in staff turnover in the last three years.

Having people leave regularly can impact the flow of operations and hamper productivity.

Keeping and Nurturing Top Talent

Keeping and nurturing top talent can be quite a challenge in today’s volatile and ever-changing job market.

Top employees want a rewarding and satisfying job that stimulates and challenges them. They also want good opportunities for career advancement - and clear paths to promotions.

Improving Your Concentration at Work – How to

Everyone has times when they lack their usual focus - and the distractions seem to mount up around them. Fortunately, improving your concentration at work can be made much easier by adopting some or all of the following tips. As the author of Hack Your Brain, Elie Venezky says: the key to improving your concentration at work is to change the way you view it.

The Characteristics Of A Good Labour Hire Employee

The ability to ‘rise above’ the other applicants is imperative when applying for any sort of job.
And as a prospective labour hire employee, it becomes even more important.
This is because when it comes to hiring new staff - employers are always looking for the ‘best of the best’.
Of course, responsibilities and requirements vary based on industry, position, and company size.