‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.

Why is that?

It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.

Whatever your occupation, it pays to be productive.

 The best way to achieve this is to become an expert in time management.

In this post, we share seven habits that can help transform even the most devoted procrastinator into a reliable workhorse.

Workplace stress is the inevitable outcome of having to get a lot done within a limited time-frame, while being accountable for your performance. Up to a point, this keeps people motivated.

However, if stress levels are too high, it ultimately detracts from performance.

At the risk of stating the obvious, it has been a stressful time.

Not only are we living through a once in a century pandemic. To make matters worse, the measures we have taken as a result have destroyed the economy. Not to mention our social lives.

If you are feeling a little stressed, well, that is normal.

The corona-virus pandemic has caused a major economic crisis.

Like most countries, Australia opted for an unprecedented public health intervention to protect people from the pathogen. So far, it is working. Compared with other parts of the world, the rate of transmission and number of deaths remains low.

The corona-virus outbreak has taken a sledgehammer to the Australian jobs market.

While unemployment increased only slightly in March, it looks likely that many more Australians will lose their jobs in coming months. The government’s own Treasury figures are forecasting an unemployment rate of 10% by the middle of the year.

With the corona virus outbreak threatening to overwhelm our health system, many of us are choosing to self isolate.

For others, it’s only a matter of time before we’re told to stay home.

This will mean an enforced layoff for some workers, such as those in hospitality.

Effective recruiting is essential to the success of any business.

The right team can make a good business great and a great business exceptional. On the flip side, unpleasant or dissatisfied staff and a toxic workplace culture can derail even the best businesses.

Bad habits can be a huge barrier to success.

At the very least, they waste our time and stop us from achieving our goals. At their worst, they can be truly debilitating. They can threaten our health, our career prospects and our financial stability.

Last month’s post, ‘How To Build Healthy Habits’, described some useful techniques for incorporating healthy habits into our lives.

It’s never been more difficult to retain your best talent than it is today.

For a range of reasons, people change jobs far more often than they used to. According to Harvard Business Review, Baby Boomers are likely to hold an average of 11 or 12 jobs in their lifetimes.