The dynamics of organisations tend to promote the development of silos.

This is not necessarily a bad thing. In fact, it’s the very thing we encourage when we set up departments with specialist roles. Almost every company above a certain size relies on these teams to carry out key functions.

Daniel Goleman’s 1995 bestseller, ‘Emotional Intelligence’, attributes a range of exceptionally positive qualities to people with high EI. These include better social skills, leadership qualities and negotiating abilities, among other things.

Having high EI is also found to predict better job performance and greater career success.

If you want to live a happy and healthy life (and who doesn’t?) eating well is an essential ingredient.

A study recently found that people who eat well are significantly happier than those who eat a diet high in processed foods. The authors concluded that “fruit and vegetable consumption has beneficial effects on different indicators of well-being, such as happiness or general life satisfaction”.

Over the long term, the stakes are even higher.

Ask people who the most important person in a company is and a large majority will tell you it’s the CEO.

But ask CEOs from the world’s leading companies and many will give you a different answer – it’s the customer, of course!

How customers think about your brand – or more accurately, how they feel about it – is now recognised as the greatest predictor of future business growth.

The Australian Competition and Consumer Act (formerly known as the Trade Practices Act) governs how Australian businesses deal with their competitors, suppliers and customers.

That is, pretty much every aspect of commercial life. It therefore pays to have at least a working understanding of this area of law.

For many of us, it’s the most anticipated event of the work calendar. The annual office Christmas party. The firm’s way of saying ‘thanks for all the hard work: Let your hair down on us’.

But should you?  

Some live to regret it. In fact, more than a few careers have ended on that fateful night in December.

‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.

Why is that?

It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.

Whatever your occupation, it pays to be productive.

 The best way to achieve this is to become an expert in time management.

In this post, we share seven habits that can help transform even the most devoted procrastinator into a reliable workhorse.

Workplace stress is the inevitable outcome of having to get a lot done within a limited time-frame, while being accountable for your performance. Up to a point, this keeps people motivated.

However, if stress levels are too high, it ultimately detracts from performance.

The Australian Government has been widely praised for its response to the Covid-19 pandemic.

It has won plaudits for both the public health measures implemented to combat the virus, as well as policy measures intended to limit the economic fall out.

The centrepiece of the government’s economic response is the JobKeeper Payment.