‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.

Why is that?

It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.

Whatever your occupation, it pays to be productive.

 The best way to achieve this is to become an expert in time management.

In this post, we share seven habits that can help transform even the most devoted procrastinator into a reliable workhorse.

Workplace stress is the inevitable outcome of having to get a lot done within a limited time-frame, while being accountable for your performance. Up to a point, this keeps people motivated.

However, if stress levels are too high, it ultimately detracts from performance.

The Australian Government has been widely praised for its response to the Covid-19 pandemic.

It has won plaudits for both the public health measures implemented to combat the virus, as well as policy measures intended to limit the economic fall out.

The centrepiece of the government’s economic response is the JobKeeper Payment.

At the risk of stating the obvious, it has been a stressful time.

Not only are we living through a once in a century pandemic. To make matters worse, the measures we have taken as a result have destroyed the economy. Not to mention our social lives.

If you are feeling a little stressed, well, that is normal.

The corona-virus pandemic has caused a major economic crisis.

Like most countries, Australia opted for an unprecedented public health intervention to protect people from the pathogen. So far, it is working. Compared with other parts of the world, the rate of transmission and number of deaths remains low.

The corona-virus outbreak has taken a sledgehammer to the Australian jobs market.

While unemployment increased only slightly in March, it looks likely that many more Australians will lose their jobs in coming months. The government’s own Treasury figures are forecasting an unemployment rate of 10% by the middle of the year.

There is little else people are talking about right now besides the corona-virus.

With good reason. At the time of writing, roughly 1.5 million people have been infected globally and nearly 90,000 have lost their lives.

In Australia, we’ve reached 6,000 recorded cases, and 50 deaths.

With the corona virus outbreak threatening to overwhelm our health system, many of us are choosing to self isolate.

For others, it’s only a matter of time before we’re told to stay home.

This will mean an enforced layoff for some workers, such as those in hospitality.

Effective recruiting is essential to the success of any business.

The right team can make a good business great and a great business exceptional. On the flip side, unpleasant or dissatisfied staff and a toxic workplace culture can derail even the best businesses.