‘What is ‘customer experience’ (CX) and how can it help your business?’

‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.

Why is that?

It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.

‘Seven secrets for a more productive day’

Whatever your occupation, it pays to be productive.

 The best way to achieve this is to become an expert in time management.

In this post, we share seven habits that can help transform even the most devoted procrastinator into a reliable workhorse.

‘How employers can help reduce workplace stress’

Workplace stress is the inevitable outcome of having to get a lot done within a limited time-frame, while being accountable for your performance. Up to a point, this keeps people motivated.

However, if stress levels are too high, it ultimately detracts from performance.

‘Everything You Need to Know About the Jobkeeper Payment’

The Australian Government has been widely praised for its response to the Covid-19 pandemic.

It has won plaudits for both the public health measures implemented to combat the virus, as well as policy measures intended to limit the economic fall out.

The centrepiece of the government’s economic response is the JobKeeper Payment.

‘The economic impact of the corona-virus and three trends to look out for in a post-pandemic world’

The corona-virus pandemic has caused a major economic crisis.

Like most countries, Australia opted for an unprecedented public health intervention to protect people from the pathogen. So far, it is working. Compared with other parts of the world, the rate of transmission and number of deaths remains low.

How should businesses respond to the corona-virus outbreak?

There is little else people are talking about right now besides the corona-virus.

With good reason. At the time of writing, roughly 1.5 million people have been infected globally and nearly 90,000 have lost their lives.

In Australia, we’ve reached 6,000 recorded cases, and 50 deaths.

How to be more productive when working from home

With the corona virus outbreak threatening to overwhelm our health system, many of us are choosing to self isolate.

For others, it’s only a matter of time before we’re told to stay home.

This will mean an enforced layoff for some workers, such as those in hospitality.

LinkedIn: How to stand out!

Since its establishment in 2002, LinkedIn, now owned by Microsoft, has emerged as a critical tool for recruiters and people seeking new employment opportunities.

As of June 2019, LinkedIn had 630 million registered members in 200 countries and is used by 92 per cent of Fortune 500 companies.

Five tips for having difficult discussions in the workplace

The workplace can give rise to countless situations in which the best way forward might be to engage in a difficult conversation. Perhaps an employee is falling short of their performance targets. It could be that you need to respond to complaints or grievances.

How to Set Goals and Achieve Them!

It’s impossible to overstate the importance of goals: learning how to set and pursue effective ones can leader to greater motivation, satisfaction, and achievement. In fact, it’s been said that the difference between the best and the rest comes down to this: those who are preeminent in their fields have a clear sense of direction, the perseverance required to overcome unexpected challenges, and a strong sense of how their present actions will get them where they want to be in the future.