‘What is ‘customer experience’ (CX) and how can it help your business?’

‘Customer experience’ or CX, as it has come to be known, is the biggest thing to emerge from the world of marketing in recent years.

Why is that?

It’s simple: A good CX strategy has been shown to improve customer satisfaction and retention, resulting in substantially higher profits.

‘Seven secrets for a more productive day’

Whatever your occupation, it pays to be productive.

 The best way to achieve this is to become an expert in time management.

In this post, we share seven habits that can help transform even the most devoted procrastinator into a reliable workhorse.

Seven Essential Recruiting Strategies

Effective recruiting is essential to the success of any business.

The right team can make a good business great and a great business exceptional. On the flip side, unpleasant or dissatisfied staff and a toxic workplace culture can derail even the best businesses.

How to Set Goals and Achieve Them!

It’s impossible to overstate the importance of goals: learning how to set and pursue effective ones can leader to greater motivation, satisfaction, and achievement. In fact, it’s been said that the difference between the best and the rest comes down to this: those who are preeminent in their fields have a clear sense of direction, the perseverance required to overcome unexpected challenges, and a strong sense of how their present actions will get them where they want to be in the future.

How to Manage Your Online Profile While Job Seeking

It’s no surprise that Australians love the internet—but it may still shock you to learn just how central to our day-to-day lives it has become. Research completed in 2018 by We Are Social found that Australians now spend more time online than ever before, clocking an average of nearly six hours each day accessing the internet on tablets, phones and computers.

Six Ways to Attract and Retain Talent

As the old saying would have it, a team is only ever as strong as its weakest player. Accordingly, your business will only grow into something greater than the sum of its parts, if those parts are chosen with great care and looked after in a way that encourages optimal performance.

How To Be Emotionally Intelligent: The Five Core Skills

The concept of emotional intelligence (EQ) was popularized in a best-selling book by Daniel Goleman, who defines it as “the ability to identify, assess, and control one's own emotions, the emotions of others, and that of groups”. According to Goleman, emotional intelligence has five components: self-awareness, self-regulation, motivation, empathy, and social skills.

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6 Things Employers Do Best to Arrest Attrition

One of the biggest concerns employers face, irrespective of the work sector, is the growing employee attrition rate. A recent survey indicated that 67% of employers saw an increase in staff turnover in the last three years.

Having people leave regularly can impact the flow of operations and hamper productivity.

How to Build an Employer Brand that Will Attract Top Talent

Want to get the best talent searching for your latest job openings?

In a candidate-driven market, it's important to know what your potential hires are looking for in a new employer. Ultimately, staff today want more than just a great salary to help them decide who they should be working with.

Improving Your Concentration at Work – How to

Everyone has times when they lack their usual focus - and the distractions seem to mount up around them. Fortunately, improving your concentration at work can be made much easier by adopting some or all of the following tips. As the author of Hack Your Brain, Elie Venezky says: the key to improving your concentration at work is to change the way you view it.